Ĭarbanak has a plugin for VNC and Ammyy Admin Tool.
Installation of many remote access tools may also include persistence (ex: the tool's installation routine creates a Windows Service).Īdmin tools such as TeamViewer have been used by several groups targeting institutions in countries of interest to the Russian state and criminal campaigns. They may also be used as a component of malware to establish a reverse connection or back-connect to a service or adversary controlled system. Remote access tools may be installed and used post-compromise as alternate communications channel for redundant access or as a way to establish an interactive remote desktop session with the target system. Remote access tools like VNC, Ammyy, and Teamviewer are used frequently when compared with other legitimate software commonly used by adversaries. These services are commonly used as legitimate technical support software, and may be allowed by application control within a target environment. Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.An adversary may use legitimate desktop support and remote access software, such as Team Viewer, AnyDesk, Go2Assist, LogMein, AmmyyAdmin, etc, to establish an interactive command and control channel to target systems within networks. High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists. High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions. No configuration required: Works instantly behind any firewall and proxy.
* Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.įeature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer.
Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.
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